Observe.AI | Boost Contact Center Performance and Drive Business Outcomes. Faster.

Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes across the business with conversation intelligence.


Observe.AI is the most robust conversation intelligence platform for boosting contact center performance. Built on the industry’s highest-accuracy AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation for agent coaching and evaluation acts as a force multiplier, allowing contact centers to apply meaningful insights at speed and scale. The result is stronger business outcomes, such as customer experience, sales, and retention.

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