Verint | Contact Center Solutions and Call Center Software
Our innovative contact center solutions are built to help you deliver a premium customer experience by empowering your people and expanding automated tasks.
Beyond Workforce Optimization (WFO)
Workforce Optimization helps you increase productivity and improve customer experience by optimizing agent staffing, coaching and performance. However, to stay ahead in today’s competitive landscape, workforce optimization alone simply isn’t enough.
Leading brands are retaining their top agents by providing flexibility and a satisfying work-life balance. They meet the needs of the new generation of employees by leveraging modern technology and experiences.
Call center software enables organizations to provide exceptional customer experiences by engaging employees and agents.
The Contact Center of the Future
Workforce Engagement is the next step in the evolution of workforce optimization. Workforce Engagement software combines the contact center solutions used to optimize staffing, coaching, and performance with real-time tools to optimize engagements across channels in the cloud.
Optimize call center agents’ schedules, easily evaluate service quality, access real-time analytics to see agent performance, and customer experience.
Verint and Zoom
Verint and Zoom have a shared vision for the future of customer experience by helping organizations close the Engagement Capacity Gap, the chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it. Verint Data Management solutions are integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, ensure compliance, and retrieve interactions. The expanded partnership complements this platform-to-platform approach by connecting the Verint Platform to Zoom’s rich set of Contact Center APIs to deliver workforce engagement. For more, read the press release.