SuccessKPI | All-in-One Insight and Action Platform

Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform built with the latest AI technology for enterprise contact centers.

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SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

Learn how you can transform your customer experience with enterprise grade contact center analytics powered by AI and ML with:

  • Contact Center Analytics
    • Unify all your data for a 360 degree view within minutes
      • With instant activation, gain a full view of multiple customer touchpoints across your business, including real-time and historical contact center data.
  • Speech & Text Analytics
    • Analyze 100% of customer conversations for a deeper understanding
      • Decode and visualize what’s happening in your CX conversations, powered by AI/ML engines supported by 90+% accurate transcription, and keyword spotting in 30+ languages.
  • Playbook Builder™
    • Automate actions to improve business outcomes
      • Build automated plays for critical action based on your customer conversations in real-time during the conversation, after the conversation, or based on triggers.
  • Automated Quality Management
    • Take agent performance to the next level
      • Score 100% of customer calls, deliver feedback in real-time, and automate quality monitoring with ML so that supervisors are equipped with what they need to easily identify coaching opportunities for agents.

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