SuccessKPI | Contact Center Intelligence and Analytics
Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform built with the latest AI technology for enterprise contact centers.
SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
Learn how you can transform your customer experience with enterprise grade contact center analytics powered by AI and ML with:
Contact Center Analytics – Unify all your data for a 360 degree view within minutes
With instant activation, gain a full view of multiple customer touchpoints across your business, including real-time and historical contact center data.
Speech & Text Analytics – Analyze 100% of customer conversations for a deeper understanding
Decode and visualize what’s happening in your CX conversations, powered by AI/ML engines supported by 90+% accurate transcription, and keyword spotting in 30+ languages.
Playbook Builder™ – Automate actions to improve business outcomes
Build automated plays for critical action based on your customer conversations in real-time during the conversation, after the conversation, or based on triggers.
Automated Quality Management – Take agent performance to the next level
Score 100% of customer calls, deliver feedback in real-time, and automate quality monitoring with ML so that supervisors are equipped with what they need to easily identify coaching opportunities for agents.
SuccessKPI is part of Zoom’s new ISV Exchange Program, which allows Zoom Contact Center customers to purchase SuccessKPI solutions directly through Zoom. With SuccessKPI’s enterprise contact center analytics and reporting, Zoom customers can act on valuable business insights leading to improved customer satisfaction and better business outcomes. Read the press release.