SuccessKPI | All-in-One Insight and Action Platform
Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform built with the latest AI technology for enterprise contact centers.
SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
Learn how you can transform your customer experience with enterprise grade contact center analytics powered by AI and ML with:
- Contact Center Analytics
- Unify all your data for a 360 degree view within minutes
- With instant activation, gain a full view of multiple customer touchpoints across your business, including real-time and historical contact center data.
- Unify all your data for a 360 degree view within minutes
- Speech & Text Analytics
- Analyze 100% of customer conversations for a deeper understanding
- Decode and visualize what’s happening in your CX conversations, powered by AI/ML engines supported by 90+% accurate transcription, and keyword spotting in 30+ languages.
- Analyze 100% of customer conversations for a deeper understanding
- Playbook Builder™
- Automate actions to improve business outcomes
- Build automated plays for critical action based on your customer conversations in real-time during the conversation, after the conversation, or based on triggers.
- Automate actions to improve business outcomes
- Automated Quality Management
- Take agent performance to the next level
- Score 100% of customer calls, deliver feedback in real-time, and automate quality monitoring with ML so that supervisors are equipped with what they need to easily identify coaching opportunities for agents.
- Take agent performance to the next level
