Nectar | Every Conversation Matters
Nectar provides ear-to-ear experience insights for collaboration and contact center platforms by offering best-in-class analytics, monitoring, troubleshooting, and testing.
Nectar for Zoom, built on Nectar DXP, delivers, correlates, and enriches real-time experience data and addresses additional insights on top of built-in Zoom analytics. We offer context organizations need to detect, resolve, and ultimately prevent call quality issues.
Nectar:
- Maximizes the quality of your users’ voice/video experiences, no matter where they are located, by optimizing their network, Internet Service Provider (ISP), SIP sessions, voice/video and web application response.
- Correlates voice and video performance from complex hybrid, multi-vendor scenarios in one easy-to-use dashboard to support your users across all the UC and Contact Center platforms that you depend on.
- Facilitates quality interactions under dynamic circumstances with comprehensive functional, regression, and load testing across channels as needed, enabling your teams to proactively address issues, validate call performance, and spare your customers from any negative experiences.
Find Nectar DXP on the Zoom App Marketplace