Journey | Trusted Identity Platform

Journey is a trailblazing cybersecurity software business for safeguarding data and reimagining customer experiences in the contact center. Our patented Zero Knowledge Network® enables the encryption and verification of sensitive data for crucial processes like authentication, identity proofing, and secure transactions like payments, password resets, digital disclosures, wire transfers, one-time passcodes, fraud prevention, and more. Journey enables all channels in the contact center to leverage the full array of smart device capabilities, such as facial biometrics and document scanning. The combination of Journey’s secure network and platform and the features of smartphones enables contact centers to request, collect, encrypt, and route sensitive information without the contact center agent seeing the details. Journey’s identity solutions are cloud-based, easy to implement, and integrated with the Zoom platform.

Benefits

• Passwordless customer and agent authentication through their devices enables a sliding scale of fast and secure authentication
• Outbound campaigns enable improved right party connect by creating trust between the caller and the customer
• Journey is vendor-agnostic, making it simple to implement regardless of most existing vendor relationships
• Compliance, such as with PCI, HIPAA, CCPA, and GDPR, is vastly simplified by the architecture of Journey’s solutions
• Secure digital and DTMF payments are simple in Journey’s network to enable customers to use phone digital wallets in any channel