Verint | Contact Center Solutions and Call Center Software

Beyond Workforce Optimization (WFO)
Workforce Optimization helps you increase productivity and improve customer experience by optimizing agent staffing, coaching and performance. However, to stay ahead in today’s competitive landscape, workforce optimization alone simply isn’t enough.

Leading brands are retaining their top agents by providing flexibility and a satisfying work-life balance. They meet the needs of the new generation of employees by leveraging modern technology and experiences.

Call center software enables organizations to provide exceptional customer experiences by engaging employees and agents.

The Contact Center of the Future
Workforce Engagement is the next step in the evolution of workforce optimization. Workforce Engagement software combines the contact center solutions used to optimize staffing, coaching, and performance with real-time tools to optimize engagements across channels in the cloud.
Optimize call center agents’ schedules, easily evaluate service quality, access real-time analytics to see agent performance, and customer experience.