UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform and access to a global, opt-in network of contributors. Through UserTesting’s Human Insight Platform anyone in any organization can easily get a vivid, first-person understanding of an experience. With UserTesting, any team can watch real people engage with products, apps, or services.
The platform generates video-based Customer Experience Narratives, or CxNs™, typically in less than a day, and often within a few hours. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale.
Live Conversation, a feature of the UserTesting Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Having access to moderated, live conversations enables companies to learn first hand how their customers feel, react, and respond to new updates in products, messaging, apps, brands or services, remotely, from wherever they are.
The platform creates insights from interviews with recorded Zoom audio transcripts that are run through UserTesting’s machine learning capabilities, providing companies with valuable customer insights. Click here to learn more about UserTesting.
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