SuccessKPI | All-in-One Insight and Action Platform

Instantly unlock data, discover insights, empower agents, and enable action with an all-in-one on-demand platform built with the latest AI technology for enterprise contact centers.

SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

Learn how you can transform your customer experience with enterprise grade contact center analytics powered by AI and ML with:

  • Contact Center Analytics
    • Unify all your data for a 360 degree view within minutes
      • With instant activation, gain a full view of multiple customer touchpoints across your business, including real-time and historical contact center data.
  • Speech & Text Analytics
    • Analyze 100% of customer conversations for a deeper understanding
      • Decode and visualize what’s happening in your CX conversations, powered by AI/ML engines supported by 90+% accurate transcription, and keyword spotting in 30+ languages.
  • Playbook Builder™
    • Automate actions to improve business outcomes
      • Build automated plays for critical action based on your customer conversations in real-time during the conversation, after the conversation, or based on triggers.
  • Automated Quality Management
    • Take agent performance to the next level
      • Score 100% of customer calls, deliver feedback in real-time, and automate quality monitoring with ML so that supervisors are equipped with what they need to easily identify coaching opportunities for agents.

Ready to get started?

To join Zoom’s ISV Partner Program, please fill out the interest form and our team will contact you with next steps.

Contact Sales about Zoom’s ISV Partner Program

Please enter your information

* Required information

Continue ( Step 1 of 2 )

Thank you for contacting us!

We'll be in touch soon.