SuccessKPI | All-in-One Insight and Action Platform

SuccessKPI is a revolutionary insight & action platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

Learn how you can transform your customer experience with enterprise grade contact center analytics powered by AI and ML with:

• Contact Center Analytics
  • Unify all your data for a 360 degree view within minutes
    • With instant activation, gain a full view of multiple customer touchpoints across your business, including real-time and historical contact center data.
• Speech & Text Analytics
  • Analyze 100% of customer conversations for a deeper understanding
    • Decode and visualize what’s happening in your CX conversations, powered by AI/ML engines supported by 90+% accurate transcription, and keyword spotting in 30+ languages.
• Playbook Builder™
  • Automate actions to improve business outcomes
    • Build automated plays for critical action based on your customer conversations in real-time during the conversation, after the conversation, or based on triggers.
• Automated Quality Management
  • Take agent performance to the next level
    • Score 100% of customer calls, deliver feedback in real-time, and automate quality monitoring with ML so that supervisors are equipped with what they need to easily identify coaching opportunities for agents.