Calabrio Workforce Management | Power Up Your People

Calabrio Workforce Management (WFM) and Zoom Contact Center are true-cloud solutions that leverage a native cloud-to-cloud integration for the security, reliability and scalability you need to future proof your contact center.

Enjoy a comprehensive, enterprise grade WFM solution that meets the complex needs of contact centers across all industries, globally. AI-powered forecasting and automated scheduling connect skilled agents with customers at the right time. Intuitive self-scheduling gives agents’ greater freedom and flexibility.

Calabrio Workforce Management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward.

Calabrio WFM and Zoom Contact Center provide a highly agile and scalable solution that ensures the delivery of seamless experiences for customers, agents and contact center managers—no matter where employees are working.