Assembled’s intelligence layer supercharges Zoom Contact Center with enhanced workforce management and vendor management capabilities, empowering support teams to be in the right place and right time, every time. The integration allows Zoom customers to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Accurate, actionable, and out-of-the-box forecasting With our out-of-the-box and easy-to-configure forecast of contact volume, you have everything you need to make accurate and efficient headcount and scheduling decisions.
Fast, flexible, and intuitive scheduling Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Cal and Slack.
Robust real-time and historical reporting You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, help in managing your team, and hit key metrics.
Automations, optimizations, and shortcuts galore Powered by templates, keyboard shortcuts, and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Leverage automations to instantly build schedules at scale, including optimal placement of lunches, and breaks.
Integrations that work where you work Our best-in-class integrations are built to unify data from your favorite contact platforms, HR platforms, and collaboration tools so teams can focus more, and context-switch less.
Full customization and control with data portability Reports can’t conform to the speed of your business. An open API and CSV exports let you access and extract the data you need at any time and configure metrics the way you want.