Velocity | AI-Powered Intelligence for Zoom
Velocity unifies AI-powered analytics and CX intelligence across Zoom Contact Center, Zoom Meetings, Zoom Phone, and Zoom Team Chat to deliver enterprise-wide insights and automation.
Turn Every Conversation into Enterprise-Wide Intelligence
Velocity enhances Zoom Contact Center by integrating data across the Zoom ecosystem, including Zoom Phone, Zoom Meetings, Zoom Team Chat, and AI Expert Assist. By analyzing customer and team interactions, Velocity delivers deep CX intelligence, real-time insights, and AI-powered automation, creating a unified analytics layer that improves decision-making, agent performance, and customer experiences.
Comprehensive AI Intelligence – Extract Insights from Every Conversation
Velocity can process up to 100% of interactions across the Zoom platform, applying advanced AI models to detect sentiment, intent, and emerging trends. Structured intelligence from calls, meetings, and chats transforms raw data into actionable insights.
Enterprise Intelligence Engine – A Holistic View of CX and Operations
Velocity unifies data from Zoom Contact Center, Zoom Phone, Zoom Meetings, Zoom Team Chat, and AI Expert Assist, providing a complete picture of customer interactions and organizational performance. AI-driven analytics detect patterns, surface key trends, and drive continuous improvements across the enterprise.
Intelligent Agent Optimization – AI-Powered Coaching and Performance Insights
Velocity delivers real-time feedback, AI-driven quality monitoring, and intelligent coaching recommendations, so agents are supported with precise insights to enhance performance.
Beyond the Contact Center – A Strategic Knowledge System
Velocity turns Zoom into a real-time knowledge system, capturing institutional insights, optimizing CX strategy, and empowering teams with enterprise-wide intelligence.
Zoom Partnership
Velocity’s enterprise intelligence system works directly within the Zoom ecosystem.
By integrating data from Zoom Contact Center, Zoom Phone, Zoom Meetings, Zoom Team Chat, and AI Expert Assist, organizations gain a unified analytics and automation platform that drives continuous learning and business growth.
Unlock the full potential of your Zoom platform.